No More Decaf Coffee Edition
Greetings Tonic Fans!
If there was a Hall of Shame for things that sap productivity, patient intake would be the main exhibit, right next
to decaf coffee and a good romantic comedy (there isn’t an ounce of work happening until Bridget and Bobby clear
up this big misunderstanding!)
So at Tonic it’s no surprise that we’ve continued to streamline and simplify this bastion of inefficiency. We aim
do for patient intake what airlines did for check-in, what broadband did for dial up Internet, and what
a gallon of ranch dressing did for kale (ie., finally made it edible).
Thus in this edition of our Release Notes you will find features that further transform
intake into the experience your patients expect—and your bottom line appreciates. Learn more about our
Ready to put the “product” in “productivity”? Let’s go!
In this Edition of our Release Notes:
Automated Appointment Dashboard
Confirm Appointments By Text
Convenient Payment Plans At the Point of Care
Administrative Efficiency: Single Sign On and Easy Password Management
Enhanced Real-Time Scoring Options for Patient Reported Outcome Instruments and Risk Assessments
Automated Tableau Integration for Robust Data Visualization
Automated Appointment Dashboard
Though Tonic has long been known for patient-facing innovation (like our survey design) we’ve continued to build equally cool tools to automate critical front office tasks too.
Our new Appointments Dashboard gives receptionists a range of key information they can’t find in their typical practice
management system, such as which patients have confirmed their appointments and what specific forms and surveys
need to still be filled out.
And coming soon we’re also adding intake status (has the patient arrived and when?), patient payment summaries (how
much is owed and what has been collected?), and much more. This is practice efficiency writ large!
One of Tonic’s most popular features is the automated sending of appointment reminders to patients via email
or text. But now we’ve made this feature even more beloved by adding the ability for patients to respond back
and confirm their appointment too. No more manual processes, no more phone calls—and a lot less unfilled appointment
slots. (Oh, and then you can push out a real-time patient satisfaction survey after the visit too!)
Convenient Payment Plans at the Point of care 🏥
If you are the type of person that continues to read healthcare finance journals while on vacation (busted!), you already know that the emergence of high deductible plans has meant that maximizing the collection of co-pays and past balance due amounts from patients at the point of care is increasingly mission critical.
But sometimes even the most well-intentioned patient doesn’t have the means to pay the full amount in one fell swoop.
So Tonic created an integrated solution that presents different payment options in a clear and concise fashion
during the intake process, and allows the patient to easily choose the best path for them. And it’s simple to deploy
too: Tonic can work with whatever financing vendor you already have in place. It’s a win for patients and it’s
a win for providers—a famed rarity in healthcare!
Administrative Efficiency: SINGLE Sign ON & Easy Password Management
Outside of Justin Bieber cover songs, nothing seems to rile folks up more than managing different usernames and passwords.
So Tonic now makes it easy for you to enable single sign on for all your users. And if you are someone who doesn’t
know what we’re talking about (hi Mom!), we just mean the ability for a staff member to have the same username
and password—such as their hospital email address—as they switch between Tonic and other systems (like the EHR).
We’ve also even simplified password management too by proactively notifying users when their passwords are about
to expire and allowing them to reset passwords right on the iPad in the clinic. Moreover, your IT folks will love
it too since this makes it even easier to manage all users across the enterprise as well as provide yet another
added layer of security. Confusion and frustration be gone (at least with logins—not much we can do about the Beebs…)!
But wait a minute, Tonic—what about all the other important use cases I run on your platform? Don’t worry, we didn’t forget to deliver a few new gifts here as well. Because we believe that patient intake is the gateway to controlling better outcomes, we’ve also added awesome new functionality for Patient Reported Outcomes and Real-Time Patient Satisfaction measurement too.
ENHANCED Real-Time Scoring Options for Patient Reported Outcome Instruments & Risk Assessments
Deploying real-time Screeners, Risk Assessments and Patient Reported Outcome surveys can be complex because many of these instruments have unique scoring algorithms. So we’re constantly expanding our functionality to include the widest range of surveys and instruments to choose from.
To this end, new on Tonic is enhanced support for surveys – such as many PROMIS instruments – that use standardized
scores (like T-Scores), as well as automated thresholds for “invalids” (i.e., if a patient only answers 8 out of
the 10 questions in a screener, don’t allow the data to be calculated or shown to a clinician). Even better: next
up is automated CAT scoring on the iPad. And if the above doesn't make sense to you at all, trust us that
there's a data scientist out there that's super excited right now!
Automated Tableau Integration for
Robust Data Visualization
Though Tonic’s backend reporting platform is a fan favorite, sometimes there’s a need for even more advanced analytics and data visualization. So we’ve added real-time data feeds into Tableau (the proverbial bazooka of data analytics tools) so you can knock yourself out with insights wizardry. Tonic can push the real-time feed into your instance of Tableau (if you have one) or we can host it within Tonic for those who don’t already license it. This solution is being used by Tonic customers to monitor areas like Real-Time Patient Satisfaction and Population Health via insight rich dashboards with interactive drill-downs. Like all things with Tonic, we aim to give you an experience that’s perfectly tailored for your needs—now that’s something you can report about!
So hopefully all this awesome new Tonic functionality can truly caffeinate your clinic productivity through the simple
formula we’ve dedicated ourselves to delivering for our customers: Collect More, Spend Less, Save Time. Let us
know if you want to hop on a quick call to discuss how to roll out these new features at your organization—we’re
always happy to chat (and some of us are even nice too).
Stay tuned for the next batch of fantastic feature additions in a few months. We’re already hard at work cooking
up some new magic—at least when we aren’t busy watching reruns of “Sixteen Candles.”
Your Devoted Tonic Development Team
Like what you see?
Check out some previous Release Notes here!